Defective Products or Delivery Issues
thinkthingz.com will happily investigate and honor any valid defective product claim (please note that user damage is not a defective product claim) or delivery issues claim if the claim is sent within 90 days of purchase to admin@thinkthingz.com. 

Change Of Mind - NO Exchanges, Returns or Cancellations. thinkthingz.com will not process exchanges, returns, or cancellations after an order has been paid and if nothing went wrong with the order, so please make sure that you have enough information about the product before proceeding to make payment. Contact admin@thinkthingz.com if you have any questions before paying for your order.

Refunds or Replacements (if applicable)
Once your claim is approved, we will give you one of the following options:
(a) a refund into the account used to make the purchase - please note that refund processing times apply, so you may need to wait a few days to see your refund reflected in your account, or
(b) a refund in-store credit, or
(c) a replacement item sent to you (if stock is available)

We may also provide a discount coupon and / or free shipping on your next purchase.

Please do not send your purchase back to the manufacturer.