thinkthingz.com ("we" and "us") is the operator of (https://thinkthingz.com)
("Website"). By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
1. Stock Availability and Split Shipments
We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
Please note that as we have many supplier partners around the world, items may be sent as separate shipments (will send tracking numbers and updates for each item).
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, type of delivery service, dimensions and destination of the items in the order. Complete payment for shipping will be collected when making the purchase.
3. Transit Time
Generally, orders shipped within 3 business days of order payment and are in transit for 7 - 22 days. This varies greatly depending on location. We are able to offer a more specific estimate if you contact our team at email@example.com.
4. Change Of Delivery Address
We do not accept change of address requests after payment as a security measure for our customers.
5. P.O. Box and Military Address Shipping
We are unable to offer delivery services to these locations.
6. Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us at firstname.lastname@example.org so that we can conduct an investigation.
7. Tracking Notifications
Upon dispatch, customers will receive a tracking number which will allow them to follow the progress of their shipment based on the latest updates made available by the shipping provider.
8. Parcels Lost or Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with us. If the parcel has been delivered without you being present, please contact us for next steps. We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
For lost parcels, we will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
9. Duties & Taxes
Sales tax has already been applied to the price of the goods as displayed on the
website. Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customers upon arrival in the destination country.
Parcels are insured for loss and damage up to the value as stated by the courier.
11. Customer service
For all enquiries, please email us at email@example.com.